This Privacy Policy explains how Khalsa Phulwari (we, us, our) collects, uses, discloses, and protects personal information when you visit https://khalsaphulwari.com/ (Website). We aim to comply with applicable privacy laws including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Personal information we collect

We may collect the following types of personal information:

• Identity and contact details (e.g., name, email address, phone number).
• Enquiry and registration information (e.g., expression of interest submissions, class registrations).
• Payment information (if applicable) processed securely by third-party payment providers (we generally do not store full card details).
• Technical and usage data (e.g., IP address, browser type, device identifiers, pages visited, time spent, referral sources).
• Communications (e.g., messages you send via forms, email, or social platforms).

2. How we collect personal information

We collect personal information when you:

• Use the Website, submit forms, subscribe to updates, or register interest in programs.
• Contact us directly (email, forms, social media).
• Interact with embedded content or third-party services (e.g., YouTube videos).
• Browse the Website (through cookies and similar technologies).

3. Why we collect and use personal information

We may use your personal information to:

• Respond to enquiries and provide requested information.
• Process registrations, provide services, and manage accounts (if applicable).
• Send updates, announcements, newsletters, and marketing communications (you can opt out at any time).
• Improve the Website, understand usage patterns, and enhance user experience.
• Maintain security, detect fraud/misuse, and comply with legal obligations.

4. Legal bases (where applicable)

Where required, we rely on one or more of the following: your consent, performance of a contract, compliance with legal obligations, and/or our legitimate interests in operating and improving the Website.

5. Disclosure of personal information

We may disclose personal information to:

• Service providers who help operate the Website and deliver services (e.g., website hosting, analytics, email marketing, CRM tools).
• Payment processors (if applicable) to process transactions.
• Professional advisers (e.g., accountants, lawyers) where necessary.
• Government agencies or regulators where required by law.

We do not sell personal information to third parties.

6. International data transfers

Some service providers may store or process data outside Australia (e.g., cloud hosting, analytics providers). We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with this policy and applicable laws.

7. Cookies and analytics

We use cookies and similar technologies to operate the Website and understand how visitors use it. Cookies may include essential cookies and optional analytics/marketing cookies (depending on your settings and the tools enabled). You can control cookies through your browser settings, and where available, via our cookie banner or preference settings.

We may use analytics tools such as Google Analytics to collect aggregated usage information.

8. Marketing communications

If you subscribe or opt in, we may send marketing communications. You can opt out any time by using the unsubscribe link in emails or by contacting us. We may still send important service-related communications where necessary.

9. Children’s privacy

Our Website and content may be family-oriented. We encourage parents/guardians to supervise children’s online activity. We do not knowingly collect personal information from children under 13 without parental/guardian consent. If you believe a child has provided personal information without consent, contact us so we can delete it.

10. Security of personal information

We take reasonable administrative, technical, and physical safeguards to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

11. Data retention

We retain personal information only as long as needed for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

12. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To request access or correction, contact us using the details below.

13. Complaints

If you have a complaint about how we handle personal information, please contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new ‘Last updated’ date.

15. Contact us

To contact us about privacy matters, use the contact form on https://khalsaphulwari.com/ or the email address provided on the Website.